800-330-3867 Option 3

MESA Supplies Terms and Conditions

Please read the terms and conditions of use carefully before using this website. By using this site, you agree to the terms of use. If you do not agree to the terms of use, you may not use the website. We reserve the right, at our discretion, to change, modify, add, or remove portions of the terms at any time. Prices and information are also subject to change at any time. Alterations of the site in no way affect the terms themselves. Please check the terms periodically for changes. Your continued use of the website following the posting of changes to the terms will mean you accept those changes.

Restrictions on Use
This site is owned and operated by MESA Supplies, Inc. (hereinafter "MESA", "we", "us", or "our"). No material from mesasupplies.com or any web site owned, operated, licensed, or controlled by MESA may be copied, reproduced, republished, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, noncommercial use only. By doing so, you agree to keep intact all copyright, trademark and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of MESA's intellectual property rights. For purposes of these terms, the use of any such material on any other web site or electronic network medium is prohibited. All trademarks, service marks, and trade names are property of MESA Supplies, Inc. or one of our partners and all rights are retained by the original owners.

This site is provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, MESA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. In no way does MESA warrant the site or its operation will be error-free or uninterrupted. In no way does MESA warrant use of the site in terms of accuracy, reliability, or otherwise. Furthermore, MESA expressly disclaims any responsibility for the accuracy or reliability of sites that link to or from mesasupplies.com that are not produced by MESA.

This website uses cookies to keep track of items placed in your shopping cart. These cookies do not collect any additional information about you or your computer, and will expire when you leave the site or end your session. The site may also set a cookie if you choose the "Remember me on this computer" option during login. This type of cookie will store your username and/or email address, but will not store your password, and will not expire for one year.

Information collected during registration is stored on a secure server and will be used by MESA to process your orders, or to contact you regarding your account or your order. In addition, if you have selected to receive our newsletter (during registration or through your account profile options) we may occasionally send you email offers from MESA Supplies, or one of our affiliated companies. Under no circumstances will your email address or other personal information be sold or shared with any other entities, except as needed to process your order or as required by law.

During checkout, your payment information, including credit card information, is protected with 128-bit encryption. Your transaction is processed through a secure gateway provided by Authorize.net, and encrypted by Cloudflare. Please visit their websites for more specific information on how your transactions are handled and protected.

Shipping and Delivery
Orders are typically shipped no later than the next business day, often the same day. When your order is shipped, you will receive an email with your tracking number. You can also access this information in the My Account page. The delivery time for your order will vary depending on the shipping options you choose during checkout.

Sales Tax
Sales tax is only required for orders shipping within our resident state of business. Therefore, all orders shipping to Texas will be charged the applicable sales tax. Texas businesses wishing to resell items, or who are otherwise exempt, may have their accounts changed to be non-taxable by faxing the following 3 documents to 866-266-7253:

  • Texas Sales and Use Tax Resale Certificate (Download here)
  • Texas Sales and Use Tax Exemption Certification (Download here)
  • A copy of your Texas Sales and Use Tax Permit
Please include your name and the email address that you used to register your account so we can find you in our system and change your status to non-taxable. You will receive an email letting you know when this has been completed.

Return Policy
DTG Inks cannot be returned. Please make sure your ink order is correct before submitting it.
We understand that sometimes products need to be returned. We strive to keep costs low and ask that customers be extra certain of what they wish to order. All of our products are assembled and may vary slightly from the photographs on the website. In the case of wishing to substitute one product for another, after the returned product is deemed unused and re-sellable, we will work out the product exchange and add/subtract any needed monies from the original sale. Shipping charges for exchanges are paid by the customer. A restocking fee of 30% will apply if re-sellable products are returned solely with no requested exchange. All returns requested to be credited back to your credit card, are subject to our 30% restocking fee. No substituting or returning of products will be allowed after 10 days have passed from the time of purchase. NO software, if opened, will be accepted as a return - no exceptions. SHIPPING charges cannot be refunded.

Additional Information
For additional information about MESA, the ordering process, or how to use this website, please read our Frequently Asked Questions or call 800-330-3867 Option 3.