Frequently Asked Questions
Is my information secure when I shop at MESA Supplies?
Yes, your information is secure. Here's how:
- Your credit card information is never stored with your account, so even if someone manages to steal your password and log in to your account, they would not have access to any financial information.
- All credit card transactions are processed through Authorize.net, a highly trusted name in credit card processing. Click on the Verified Merchant seal on the left side of this page to confirm that this site is registered with and uses Authorize.net.
- During checkout, your transaction is protected with 128-bit encryption provided by Network Solutions, another highly trusted name in shopping cart security. Encryption means that even if someone were able to intercept the transaction they would not be able to read it, so your credit card information is fully protected. You can easily confirm whether you are protected with encryption by looking for "https" in the address bar of your browser and the lock symbol in the bottom right of the browser window. You should always see both of these on any webpage that is asking for credit card information. Please click the Network Solutions SiteSafe logo on the left side of this page for more information.
Do I have to order over the internet?
No. We accept phone orders and fax orders. Just call 800-456-3727 ext 125, or just print out your cart contents and fax it to 866-266-7253. Be sure to include your complete contact information on any fax or voice mail.
What types of payment can I use?
We accept MasterCard and Visa credit card payments.
What countries do you ship to?
We currently ship to the United States and Canada. Please note that for all shipments outside the U.S., the customer is responsible for all customs/tarriffs fees.
How will my order be shipped?
We ship using FedEx or UPS and offer several options (overnight, 2 day, ground, etc.). Please note that not all delivery services are available in all areas. The system will automatically show you the delivery options available for the shipping address you entered.
Customers near Fort Worth, Texas may also choose Local Pickup.
Important notice: All shipments require a signature upon delivery. If you need delivery without a required signature, you may select this option during checkout.
If you request delivery without a signature, the package will be considered delivered and you will be fully responsible for it once it leaves our shipping dock in Fort Worth, Texas.
Can you charge shipping to my Fedex or UPS account?
No, but please put some items in your cart and check the shipping costs. We get a discount from FedEx and UPS and we pass that savings on to you in an effort to keep your costs low!
When can I expect my order?
Orders are typically shipped no later than the next business day, often the same day. When your order is shipped, you will receive an email with your tracking number. You can also access this information in the My Account page. The delivery time for your order will vary depending on the shipping options you choose during checkout.
Why is my thread color not the same as on the website?
Colors can vary greatly on different computer screens. Also, we have tried to photograph the colors as accurately as possible, but the high sheen of our thread makes the thread appear to be lighter or darker depending on the light source and your point of view. For the best color match, please request a thread chart (free when you order $25 or more in thread).
What is MESA's return policy?
MESA Supplies will accept returns for exchange only. Please contact Customer Service at 800-456-3727 Ext. 125 for an RMA. Please retain all packaging, and have your order number ready when you call.
How can I get the sales tax charges removed from my order?
Sales tax is only charged for customers living in Texas. If you own a business in Texas and wish to purchase supplies without paying sales tax, you will need to fax the following documents to 866-266-7253:
- Texas Sales and Use Tax Resale Certificate Download here
- Texas Sales and Use Tax Exemption Certification Download here
- A copy of your Texas Sales and Use Tax Permit
Be sure to include your name and the email address that you used to register your account so we can find you in our system and change your status to non-taxable. You will receive an email letting you know when this has been completed.
What is MESA's Holiday Schedule?
MESA Supplies will always post notice on the front page of the website and on the checkout pages of the website when we are closed for holidays, but we typically observe the following holiday schedule:
- Memorial Day - Orders placed after 2 PM (central) on the Friday before Memorial Day will be shipped on the Tuesday following Memorial Day.
- July 4 - Orders placed after 2 PM (central) on the last business day before July 4 will be shipped on the next business day following July 4.
- Labor Day - Orders placed after 2 PM (central) on the Friday before Labor Day will be shipped on the Tuesday following Labor Day.
- Thanksgiving - We are closed for Thanksgiving and the day after, so orders placed after 2 PM (central) on the Wednesday just before Thanksgiving will be shipped on the Monday following Thanksgiving.
- December 25 through January 1 - MESA Supplies is closed for an extended Winter Holiday from December 25 through January 1. We are open for business on December 24 (assuming this falls on a weekday). Orders placed after 2 PM (central) on December 24 (or the last business day prior to December 25) will be shipped on the first business day after January 1.